"There is nothing worse than phoning a call centre and waiting while the consultant apologises for their system being slow. Or trying to complete a transaction online, only for it to fail at some point.
By Lourens Sanders, solution architect at Infinidat
What the customer sees on the front end relies on the back end, and the customer experience is thus heavily tied to the database. Storage can become a bottleneck that causes performance issues if the incorrect storage architecture is in place to support the required workload."